Top-Notch SupportSupport That Keeps Production Moving
Production problems do not wait for business hours. Get answers in under 30 minutes via in-app chat, from a team of former production managers who know your workflows firsthand. Every conversation is saved and tracked, so nothing falls through the cracks.
top-notch-support header metrics
Trusted by studios and schools all over the world
Stop waiting days for a replyFast response time
We respond in 30 minutes on average. Whether you need help finding a specific menu or want to rethink a workflow, you get a clear answer fast so your team can keep moving.
Reach us where it works for youSupport when you need it
Access support directly in Kitsu, on Discord, or over Zoom. Whatever the issue, we are available through the channel that fits your situation.
Talk to people who have done your jobAssisted by experts
Our support team is made up of production veterans who have managed real pipelines. They understand the pressure you are under, speak your language, and help you get the most out of Kitsu.
No issue gets forgotten or ignoredTrack your requests
Every support conversation is saved and can be escalated through an integrated ticketing system. You always know where things stand, from first contact to resolution.
Your pipeline needs influence the roadmapShape the product with us
When Kitsu does not cover a specific need, we do not just log a ticket. We work with you to scope and build the feature. Your production requirements directly shape what gets built next.
Interested in using Kitsu?